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Customer Service Advisor

Oshawa, ON
It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Responsibilities:

Greet and handle multiple types of calls from members, businesses, dealers, etc. in a friendly and professional manner
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain basic knowledge of client products and/or services

Training:

You will enroll in a 3 week interactive, paid training program where the goal is to improve your skills and learn what is needed to succeed at your new job. Attendance during training is required so you do not miss out on any opportunity to be your best.

What We Offer:

Full and part-time opportunities with competitive salaries and a lucrative monthly incentive program allowing you to earn more on top of your regular earnings. (Early this year our top Advisor earned an extra $6000 in monthly incentives)
Interactive training and supportive environment
Career pathing and advancement. Our business with OnStar consists of many departments offering room to advance
Medical, dental and vision benefits, life insurance and pension plan
Free parking and transit accessible location
Onsite full cafeteria
Free Wi-Fi
Group discounts and perks ranging from electronics to travel

Minimum Requirements:

High school diploma or GED is required
6 months of customer service experience (e.g. retail, restaurant and or call center experience) with at least one year’s experience with one employer
Excellent communication and problem-solving skills required
Good writing and typing skills.
Must be available to work ANY 8 or 9.5-hour shift between the hours of 7AM – 12PM as a new hire. (Business is open 24 hours, 7 days a week, so overnight shifts are an unlikely possibility for newly hired associates)
Dependable and flexible to rotate shifts, as needed
Attend every day of the 3 weeks training

Added Factors in Education and Experience:

6 months business to consumer tele-sales or retail sales experience
Prior experience or interest in the automotive industry

The Company:

Concentrix is a high-value global business services company. With more than 100,000 staff in 26 countries, we focus on customer engagement and all that supports it. We do so by working closely with clients to improve the customer experience and generate excellent business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com . #cnxjobs

Concentrix – A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

We get Results, we deliver Service Excellence, we act with Integrity and we are One Team

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic .

Concentrix – 1 hour ago

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OSHAWA – Customer Care Representative
Req #: CNX00051402
Location: Oshawa, ON CA
Job Category: CRM
Customer Care Ambassador
As a part of the Customer Care Team you represent one of our leading automotive clients, General Motors of Canada Company. You are the first point of contact with current and potential customers and external parties. Responsibilities include answering general customer inquiries, obtaining customer information and data, inputting consumer data and file information. You will become a brand expert and work in partnership with other departments and dealerships as the liaison between our customers and clients.

You will participate in an interactive paid training in which you will learn everything to be a successful Ambassador. You will join a fabulous team, an excellent work environment, and a management team who truly cares.
Responsibilities:
• Greet customer phone calls in a professional and courteous manner
• Collaborate with internal departments to clarify and collect information to respond to customer inquiries
• Contact external parties to assist in providing information and gain clarification
• Review individual customer cases providing mediation and settle customer needs through effective questioning and research
• Make final decision regarding expense of promotional dollars on behalf of the client
• Maintain basic knowledge of procedures, product information and online resource tools
• Participate in activities designed to improve customer satisfaction and business performance
Qualifications:
• High School Diploma (or GED equivalent)
• Computer proficiency (including knowledge of windows-based applications)
• 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience)
• Excellent communication and analytical skills is helpful
What we offer:
• Medical, Dental Benefits and Pension Plan
• Career Advancement opportunities
• Free Parking and Transit accessible
• On-Site Cafeteria and Gym Facilities
• Some Extras : Employee Events and Social Committee, Free Wi-Fi and Corporate Discounts on everything from tickets and dining to shoes and travel for you and your family!
The Company:
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. #cnxjobs

Concentrix – A SYNNEX Corporation Company (NYSE: SNX) is an Equal Opportunity, Affirmative Action Employer. We thank all applicants however, only those under consideration will be notified.

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Team Leader – Special Projects
Req #: CNX00050460
Location: Oshawa, ON CA
Job Category: CRM
This position provides day to day direction and guidance to a team of call center representatives. The Team Leader plans and evaluates work flow and coordinates work activities to achieve volumes expected to meet operational requirements. Based on established standards, this position will monitor staff performance and the daily application of organizational policies and procedures, provide feedback, coaching and ongoing development to meet client and corporate quality expectations.

The Team Leader will recommend operational improvements and may approve special price concessions, quotes, allowances or adjustments. The position serves as a first line supervisor of 8 – 15 agents; may provide input into hiring decisions and performance appraisals but not necessarily make hiring decisions or conduct performance appraisals.

Responsibilities

Monitors and manages absenteeism and punctuality
Prepares payroll documentation for subordinates
Oversees and manages effective use of personnel resources to insure service quality standards and budgetary scheduling standards are met
Conducts bi-monthly and monthly team meetings
Gathers and/or oversees collection of procedural and product information and documents
Assists with Business center training needs analysis and program development
Prepares various reports (fulfillment, correspondence, quality management, billing)
Formats standard letters for correspondence
Uses appropriate tools to manage and report nonconformance in document control processes
Communicates department and organizational objectives and goals to subordinates
Assesses individual training needs and ensure needs are met
Coaches subordinates on organizational standards and provides position training as required
Maximizes potential of subordinates using established performance management methods and may conduct or assist in formal performance evaluations
Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale
Manages departmental resources through effective recruiting, delegation and organization
Monitors team compliance to quality standards using established audit procedures and systems.
Holds weekly one-on-one coaching / feedback session with each rep on their team

Reporting Structure

This role will report to an Operations Manager.

Working Conditions

Call Centre, high-energy, fast-paced environment, changing and adapting business conditions.
Shifts include days, evenings and weekends.

Minimum Qualifications
Education/Knowledge:

High School or equivalent work and experience.
Knowledgeable about the sales cycle and after-sales processes.
Good understanding of call center operations, metrics, and general procedures

Minimum Qualifications
Experience / Skill / Attributes:

Minimum 2/3 years of call center experience required, inbound/outbound sales experience an asset.
Previous experience in a coaching or training role is an asset.
Effective demonstration of sales processes, eliminating objectives and develop solutions to close sales.
Excellent interpersonal and presentation skills.
Experience in client’s industry is a plus.
Demonstrated interpersonal, coaching, and supervisory skills.
Assertive, confident and a clear communicator.
Excellent verbal and written communications.
Demonstrated ability to set priorities and multi-task.
Flexibility to work shifts, if required.

To Apply: http://jobs.concentrix.com/ShowJob/Id/1535239/Team-Leader-–-Special-Projects/