Durham Warns of phony Water Treatment Salespeople

Region not endorsing sales of water treatment, metering equipment

SOURCE: DurhamRegion.com

DURHAM — Durham Region is urging residents to be wary of salespeople going door-to-door selling water treatment and metering equipment.

The items aren’t endorsed by the Region, says John Presta, Durham’s director of environmental services.

“In the past few weeks, we’ve had several residents contact us to inquire about door-to-door salespersons, for certain water treatment companies, that claim they are municipal water representatives or that their products are endorsed by the municipality,”

Mr. Presta says. “These companies are misrepresenting themselves. The Region of Durham does not sell or endorse water filters, or treatment equipment for residents. The Region provides clean, safe drinking water, which meets provincial water quality standards. Our water undergoes daily monitoring and testing and does not require further filtration or monitoring at residents’ expense.”


If a salesperson shows up at your door, remember the following to protect yourself from scams:

• Ask for identification. All Regional employees and authorized contractors carry photo ID.

• Did you request this house call? Regional staff will not visit without sending an official letter and scheduling an appointment.

• Call the visiting organization, or the Region, to confirm that the visit is legitimate.

• Don’t feel pressured to sign contracts on the spot, or to let anyone into your home.

• Never give out your personal information.

The Region of Durham has established a Residential Meter Replacement/Upgrade program with its contractor, Neptune Technology Group, to replace or upgrade the meters in homes at no charge to residents. Before contractors show up, residents will receive an official letter from the Region notifying them of the water meter replacement. Residents will also receive a letter from Neptune Technology Group advising you of how to book your appointment.

The letter requests that residents set up an appointment with the contractor. Neptune installers will arrive on the arranged date; they are uniformed, carry ID, and are highly skilled to ensure a professional installation. They will not show up unannounced.

For more information on water quality in Durham Region, visit www.durham.ca/water .

Drew Sauveur
Author: Drew Sauveur

Local business owner and resident of Durham Region

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